Responsible Gaming at 18aa
18aa is committed to providing a safe, fair, and enjoyable gambling environment for every member across Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to stay in control — always.
Playing at 18aa Should Always Be Fun
Gambling is a form of entertainment — not a guaranteed source of income, not a solution to financial difficulty, and not a coping mechanism for stress. At 18aa, we take our duty of care to every registered member seriously, and we have built a range of tools and policies to help you maintain a healthy relationship with gaming.
Tools That Keep You in Control
18aa provides every registered member with a full suite of account management tools, available directly through your account settings or via our 24/7 support team. These tools are free, immediate, and completely confidential.
Set a maximum deposit amount per day, per week, or per month in BDT. Once your limit is reached, no further deposits are accepted until the period resets. Reductions apply instantly; increases require a 7-day review period.
Define the maximum amount you are willing to lose within a set time window. When your cumulative net losses reach that figure, your account is automatically paused for the remainder of the period — protecting your bankroll.
Limit how long you can remain logged in during a single session. When the timer expires, you are automatically logged out and shown a session summary including how long you played and your net result for the session.
Enable periodic in-session notifications that remind you how long you have been playing and your current session result. Reality checks can be set to trigger every 15, 30, or 60 minutes as a gentle prompt to reassess.
Take a short break from gambling without fully closing your account. A cool-off period suspends your 18aa account for 24 hours, 48 hours, or 7 days. During this window, you cannot log in, deposit, or place bets.
Request a full account suspension for a defined period — 7 days, 30 days, 90 days, 6 months, or 1 year — or a permanent exclusion. Self-exclusion takes effect within minutes of your request and cannot be reversed for the chosen duration.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, income, or experience level. Recognising the early warning signs is the first and most important step toward getting help. If any of the following statements apply to you, we encourage you to use 18aa's responsible gaming tools or contact our support team.
Spending more money on gambling than you originally planned or can comfortably afford to lose.
Chasing losses by placing larger bets to try to recover money you have already lost.
Lying to family members, friends, or colleagues about how much time or money you spend gambling.
Feeling anxious, irritable, or restless when you are unable to gamble or are trying to cut down.
Neglecting work, study, household responsibilities, or personal relationships because of gambling.
Borrowing money, selling possessions, or using savings or bill money to fund gambling activity.
Spending increasing amounts of time gambling and finding it difficult to stop once you have started.
Using gambling as a way to escape from stress, depression, anxiety, boredom, or personal problems.
Is Gambling Still Under Control?
Answer the following questions honestly to assess whether your current gambling habits remain healthy and recreational. This is not a diagnostic tool — it is a personal reflection exercise designed to prompt self-awareness.
How to Request Support or Self-Exclude
Whether you want to set a limit, take a break, or exclude your account entirely, the process at 18aa is simple, immediate, and available at any hour of the day. Follow the steps below or contact our support team directly.
Connect instantly with a trained member of the 18aa support team via live chat. Available every day of the year, including all Bangladesh public holidays. Response time: under 2 minutes on average.
Send your responsible gaming request by email. All responsible gaming emails are handled by a dedicated team and prioritised for a response within 4 hours. Email (plain text only): support@18aa.im
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1Log In to Your 18aa Account
Access your 18aa account through the 18aa Login page. Navigate to the Account Settings section where all responsible gaming controls are grouped together under a dedicated "Safe Play" tab.
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2Select the Control You Need
Choose from deposit limits, loss limits, session time limits, reality check reminders, a cool-off period, or full self-exclusion. Each option includes a clear description and confirmation prompt before taking effect.
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3Confirm Your Request
All limit reductions and cool-off/exclusion requests take effect immediately upon confirmation. You will receive an email confirmation to your registered address. Limit increases require a 7-day waiting period for your protection.
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4Contact Support If You Need Assistance
If you are unable to access your account settings or need immediate assistance, contact our 24/7 live chat or email support team. A trained agent will apply the restriction to your account directly, usually within minutes of your request.
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5After Self-Exclusion — What Happens Next
Once a self-exclusion is in place, your account is suspended, all pending promotional emails are suppressed, and you will not receive any bonus offers or re-engagement communications for the duration of the exclusion. Upon expiry, your account will remain inactive until you explicitly choose to reactivate it.
18aa's Responsible Gaming Principles
Our responsible gaming framework is not a regulatory checkbox — it reflects genuine values that are built into how 18aa operates every day, for every member across Bangladesh.
All responsible gaming requests — self-exclusions, limit changes, support conversations — are handled with strict confidentiality. Your choices are never disclosed to third parties or used to disadvantage your account.
18aa's support team is trained to assist responsible gaming requests without judgment or pressure tactics. We will never try to talk you out of a self-exclusion, a limit reduction, or a cool-off request.
We recognise the cultural importance of family and community in Bangladesh. If a family member is concerned about a loved one's gambling, our support team can discuss available options and tools confidentially.
18aa offers cricket betting, live casino, and slots as forms of entertainment. We actively discourage gambling as a means of generating income or solving financial problems. Set your budget before you play — and stick to it.
18aa's systems monitor account activity patterns for signs of potential problem gambling, including sudden increases in bet sizes, prolonged sessions, and repeated deposit-then-loss cycles. We may proactively reach out if we identify a concern.
18aa is committed to educating its members about the risks of gambling. This page is reviewed and updated regularly to ensure the information and tools available to Bangladeshi players remain accurate and effective.
Play Smart. Stay in Control. Enjoy 18aa.
Responsible gaming is the foundation of a positive experience at 18aa. Once you have reviewed your account settings and feel comfortable, explore our full range of cricket betting, slots, and live casino games — all in BDT, built for players across Bangladesh.